Orders placed before 11:00 AM are shipped the same day. Our average shipping time is 2–5 days. Orders placed after 11:00 AM or during the weekend will ship the next business day.

We ship our products directly to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, United Kingdom, and the United States.

For customers in countries where nicotine pouches are restricted or prohibited for cross-border sales — such as Finland, Estonia, France (starting spring 2026), and select others — we offer self-shipping or pickup from our Romanian warehouse. Once your order is placed, you will receive an email with simple instructions to arrange this with your preferred carrier.

At NOIS, we value your satisfaction and are here to assist you with any inquiries about your order. You can reach us at support@getnois.com, and we strive to respond within just a few hours. Our support is available 12 hours a day, 7 days a week.

At NOIS, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day return policy with a full money-back guarantee. Please refer to our ‘Refund Policy’ page to learn more.